Dragonfly Jewelers Fine Ring Questions

1. What if I order the wrong size?

If you want to exchange your ring for a different size, or a different ring, please check to make sure your new size is available on our site. Email us (office@musselmangroup.com) to reserve your new selection. Use the heading on the item for a description. We will credit your payment for return postage. Please return your ring using the same shipping method we used to get full credit to your credit card.


2. What is rhodium plating?
Rhodium is a precious metal, a member of the platinum family. Rhodium electroplating is used on jewelry to provide a surface that will resist scratches and enhance shine and durability as an anti-tarnish. For many who are allergic to silver and gold, Rhodium also acts as a buffer and prevents a black ring on the finger due to an allergic reaction.

3. What is gold plating compared to real gold?

Gold plating is a method of depositing a thin layer of gold onto the surface of another metal (most often copper or silver) by chemical or electrochemical plating. 14K gold plated jewelry contains the gold of 58.5 percent, which has the same luster as real gold, yet at the same time more harder than the real gold. The higher the "K" value, the more gold content. three layers of plating, the jewelry with lasting gold shining and will not easy to fade.

What is Ion plating? Ion plating is used on the most advanced surface finishing processes in the jewelry trade today. In traditional gold plating processes, the gold coating on the surface rubs off over time. However, Ion plating makes the gold plating more durable, more wear resistant, and also has a higher luster. With proper care, gold ion plated jewelry will last for decades!

4. Why should I buy stainless steel ?
Stainless steel is beautiful as well as appealing. Stainless steel jewelry is durable and resistant to stains, scratches and fading. Not only is stainless steel one of the strongest metals, it also does not oxidize. In addition, stainless steel jewelry can be easily cleaned with warm water and a clean cloth. In addition, those who are allergic to metals can wear stainless steel jewelry, as it is a hypoallergenic product. Stainless steel is particularly good for wearing every day. We typically use Cubic Zurconia stones with stainless steel. Only a jeweler can tell the difference between a diamond and Cubic Zurconia stones. Additionally, diamonds can have little value or large value depending on cut, clarity and many factors. It has been our experience that Czech diamonds for example, typically have little value and are sold on many jewelry items.


5. Where does your company purchase your stones?
A large portion of our rings use Swarovski Crystal which will be in the description. We also use Austrian Crystal stones imported from Austria (Top Grade Crystals) and our Cubic Zirconia stones are produced in Austria, USA and China.

6. What is the quality of your product? I am worried that stones may fall off, do your products have this problem? 

Dragonfly Jewelers stands behind the products we sell and we buy high quality materials in the products we offer. Stones which are set have stronger durability. Stainless steel is a harder metal, and due to the hardness and durability of the metal additional labor and workmanship is needed to set the stones. When glue is necessary, we use the highest quality glue (RBC USA). From our manufacturers experience, we have discovered this has been the best adhesive when gluing stones. The strength and clarity of the glue are far superior to other brands.

7. Does your plating tarnish? And how long does it last?
The lifespan of the plating depends on how the jewelry is cared for and the environment. For example, moisture, temperature, and sweat can all affect lifespan of the plating. In Rhodium plating, rhodium is considered a precious metal, at times more expensive than than other metals. Unlike other manufacturers who use rhodium substitutes, our rings have higher qualities of German ingredients. The plating on our jewelry lasts much longer than most manufacturers. In addition, we use thicker amount plating on the jewelry, which lasts longer. 

8. What does 925 mean on your Sterling Silver products?
925 is the mark of quality for jewelry. The 925 means 92.5% silver is used to create sterling silver jewelry, and this is the highest amount of silver that can be used any jewelry.


9. How can jewelry be lead free and nickel free?
Jewelry listed as lead and nickel free passes the standards set by the European SGS report. Many people who are highly allergic to nickel can wear our jewelry without any problems.


10. How come the stone color of the products look different from the ones I purchased previously?
In the process of producing stones, the temperature, time length, and pressure of the crystallization may cause slight color differentiation. Normally, in the process of dying stones, color is controlled manually by human; therefore, human error may occur, as standard thickness allows 0.6% margin of error.